Aadhar Privacy Policy & Office Policies

NOTICE OF PRIVACY PRACTICES

NOTICE OF PRIVACY PRACTICES for our NTBHA CCBHC and our member referenced above includes the following:

  • YOUR RIGHTS WITH RESPECT TO YOUR HEALTH INFORMATION
  • HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED
  • HOW TO EXERCISE YOUR RIGHT TO GET COPIES OF YOUR RECORDS AT LIMITED COST OR, IN SOME CASES, FREE OF CHARGE HOW TO FILE A COMPLAINT CONCERNING A VIOLATION OF THE PRIVACY OR SECURITY OF YOUR HEALTH INFORMATION, OR OF YOUR RIGHTS CONCERNING YOUR INFORMATION, INCLUDING YOUR RIGHT TO INSPECT OR GET COPIES OF YOUR RECORDS UNDER HIPAA.
  • YOU HAVE A RIGHT TO A COPY OF THIS NOTICE (IN PAPER OR ELECTRONIC FORM) AND TO DISCUSS IT WITH OUR NTBHA COMPLIANCE DEPARTMENT DIRECTLY AT 833-392-4800 OR VIA E-MAIL AT compliance@ntbha.org IF YOU HAVE ANY QUESTIONS.

When you receive treatment from a member of the North Texas Behavioral Health Authority Certified Community Behavioral Health Clinic, we may generate and receive health information about you. Health information includes any information that relates to (1) your past, present, or future physical or mental health or condition, (2) providing health care to you, or (3) the past, present or future payment for your health care. We will not disclose information about you related to HIV/AIDS without your specific written permission unless the law allows us to disclose the information. If you are also being treated for alcohol or drug use, federal law protects your records through regulations found in the Code of Federal Regulations at Title 4, Part 2. Violation of these laws that protect alcohol or drug use treatment records is a crime, and suspected violations may be reported to appropriate authorities in accordance with federal regulations. This notice does not apply to health information that does not identify you or anyone else. Please share this Notice with everyone in your household who receives treatment from the member of our NTBHA CCBHC referenced above.

YOUR PRIVACY RIGHTS

The law gives you the right to:

  • Look at or get a copy of the health information our NTBHA CCBHC member referenced above has about you, in most situations.
  • Ask our NTBHA CCBHC member referenced above to correct certain information, including certain health information, if you believe the information is wrong or incomplete.
  • Ask our NTBHA CCBHC member referenced above to limit the use or disclosure of health information about you more than the law
  • Tell our NTBHA CCBHC member referenced above where and how to send messages that include health information about you if you think sending the information to your usual address could put you in You must put this request in writing, and you must be specific about where and how to contact you. SMS consents are not shared with third parties or affiliates.
  • Request a list of disclosures of your medical record information. This list would not include disclosures prior to April 14, 2003 or disclosures related to substance use treatment longer than three (3) years ago.
  • Ask for additional copies of this Notice from our NTBHA CCBHC member referenced above
  • Withdraw permission you have given our NTBHA CCBHC member referenced above to use or disclose health information that identifies you, unless action has already been taken based on your You must withdraw your permission in writing.
  • NTBHA CCBHC’s Duty to Protect Health Information
  • The law requires our NTBHA CCBHC member referenced above to protect the privacy of health information that identifies It also requires that you’re given a copy of this Notice of our legal duties and privacy practices. In most situations, health information that identifies you may not be used or disclosed without your written permission. This Notice explains when our NTBHA CCBHC member referenced above may use or disclose health information that identifies you without your permission.
    • For all other uses and disclosures, our NTBHA CCBHC member referenced above must obtain your written permission, which you may withdraw at any
  • If the NTBHA CCBHC member referenced above changes its privacy practices, it must notify you of the changes by mailing a new Privacy Notice to the most recent address you have given.
    • Employees of the NTBHA CCBHC member referenced above are required to protect the privacy of health information that identifies you.

SMS TERMS AND CONDITIONS OF SERVICES

Mobile Opt-In, SMS consent and phone numbers collected for SMS communication purposes will not be shared with third parties and affiliates for marketing purposes.

SMS Consent Communication:

The information Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Aadhar, you may receive messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Scheduling

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your pending appointment.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Aadhar in the following ways:

  • Verbally, during a conversation

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list by calling 972-267-5976 and speaking with our staff.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at at 972-267-5976 or visit our website at www.myaadhar.org.

HOW NTBHA CCBHC USES AND DISCLOSES HEALTH INFORMATION

Your privacy is our priority; all information shared during appointments will remain confidential. The only exceptions to confidentiality are: 1) when you give us written permission, 2) there is suspected abuse/neglect of children, disabled or elderly persons, 3) there is concern about serious harm to self or to others, or 4) we have been subpoenaed by a court of law. Please see below for additional information.

PAYMENT

NTBHA CCBHC member referenced above may use or disclose health information about you to pay or collect payment for your health care.

HEALTH CARE OPERATIONS

We can also use your health information for health care operations such as:

  • Activities to improve health care, evaluating programs, and developing procedures
  • Case management and care coordination
  • Reviewing the competence, qualifications, performance of health care professionals and others
  • Conducting training programs and resolving internal grievances, conducting accreditation, certification, licensing, or credentialing activities,
  • Providing medical review, legal services, or auditing functions.
  • Engaging in business planning and management or general administration.

TREATMENT

We can use or disclose your health information to:

  • Provide, coordinate, or manage health care or related This includes providing care to you, consulting with another health care provider about you, and referring you to another health care provider.
  • Unless you ask us not to, we may also contact you to remind you of an appointment or to offer treatment alternatives or other health-related information that may interest you.

FAMILY MEMBER, RELATIVE, OR CLOSE FRIEND

Our NTBHA CCBHC member referenced above may release health information about you to a family member, other relative, or close friend when:

  • You have agreed to the disclosure and the health information is related to that person’s involvement with your care or payment for your care.
  • You have a legally authorized representative (LAR) who is appointed by a court to represent your interests.

GOVERMENT PRROGRAMS PROVIDING PUBLIC BENEFITS

The NTBHA CCBHC member referenced above may disclose health information about you to another government agency offering public benefits if:

  • The information relates to whether you qualify for services, or receive services funded by a government assistance program and the law requires or specifically allows the disclosure.

PUBLIC HEALTH

We will disclose your health information when law or governmental regulation requires this and if directed by the public health authority.

SERIOUS THREAT TO HEALTH OR SAFETY

We may use or disclose your health information to medical or law enforcement personnel if you or others are in danger and the information is necessary to prevent physical harm.

FOR JUDICIAL OF ADMINISTRATIVE PROCEEDINGS

Our NTBHA CCBHC member referenced above may disclose health information about you in response to:

  • To comply with a grand jury subpoena;
  • An order from a regular or administrative court; or
  • A subpoena or other discovery request by a party to a lawsuit.

AS REQUIRED BY LAW

Our NTBHA CCBHC member referenced above must use or disclose health information about you when a law requires the use or disclosure.

CONTRACTORS

Our NTBHA CCBHC member referenced above may disclose health information about you to our contractor(s) if the contractor:

  • Needs the information to perform services for our NTBHA CCBHC member referenced above and agrees to protect the privacy of the information.

SECRETARY OF HEALTH AND HUMAN SERVICES

Agencies must disclose health information about you to the Secretary of Health and Human Services when the Secretary wants it to enforce privacy protections.

RESEARCH

Our NTBHA CCBHC member referenced above (top right) may use or disclose health information about you for research if information identifying you is removed from the health information.

OTHER USES AND DISCLOSURES

The NTBHA CCBHC member referenced above (top right) may use or disclose health information about you:

  • To create health information that does not identify any specific individual;
  • For purposes of lawful national security activities;
  • To federal officials to protect the President and others;
  • To a prison or jail, if you are an inmate of that prison or jail or to law enforcement personnel if you are in custody so that they may provide health care to you;
  • To comply with workers’ compensation laws or similar

HOW TO REQUEST COPIES OF YOUR RECORDS

 You have the right to get copies of your records at limited cost or, in some cases, free of charge. In order to request and receive copies of your records from our NTBHA CCBHC and/or our member where you receive services (referenced above), you can fill out a Records Request Form via https://form.jotform.com/242133905872154 or the below QR code.

If you do not have access to the electronic form, please discuss your request with a staff member who can submit the form either collaboratively with you or on your behalf.

If you have questions about this Notice or need more information about your privacy rights you may contact the NTBHA Compliance Department directly at 833-392-4800 or via e-mail at compliance@ntbha.org.

If you believe your privacy rights have been violated, you may file a complaint by contacting the:

Office for Civil Rights

U.S. Department of Health & Human Services 1301 Young Street – Suite 1169 Dallas, TX 75202

(214) 767-4056; (214) 767-8940 (TDD)

(214) 767-0432

GENERAL QUESTIONS

If you have general questions about the privacy practices of our organization, you can reach us at 972-267-5976 or Contact@myaadhar.org.