Complaint & Concerns Process

Program Name: Aadhar
Program Director: Kierra Jones
Phone: 972-267-5976 ext.103

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The North Texas Behavioral Health Authority Certified Community Behavioral Health Clinic (NTBHA CCBHC) and our member referenced above are committed
to the concerns of individuals in our services and to receiving feedback from them. The process for an individual who has a complaint or question is to:

1: Begin by discussing the concern with your clinical provider. This will often clear up misunderstandings or simple problems.

2: If the concern is not dealt with to your satisfaction, you may speak with our: Program Director, Kierra Jones

3: If the concern is still not addressed to your satisfaction, you may then contact: Sejal Mehta, President

4: If the concern is still not dealt with to your satisfaction, you may then contact:

North Texas Behavioral Health Authority (NTBHA)
Attention: QM Department
81111 LBJ Freeway, Suite 900
Dallas, Texas 75251

Quality Management Department
Call: 833-392-4800
or in writing: email to qm@ntbha.org

5: If you require further assistance after attempting to resolve yourconcern through NTBHA, you can reach out to:

Department of State Health Services (“DSHS”) at
Consumer Services and Rights Protection
1-800-252-8154

Medicaid
Contact your Medicaid Health Plan or call 1-800-964-2777 if you
do not know your specific type of Medicaid coverage.

Medicare
Call 1-800-252-9240 or your specific Medicare Health Plan if
Medicare covers the cost of your provided services.

6:  If you prefer to provide your feedback anonymously or without direct contact with agency staff, please scan the QR Code below or go to https://form.jotform.com/230315109399052 to complete a fillable feedback form.

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* If you feel, at any time, that you have been treated unethically or your rights have been violated, you have the right to complain to the state board, which governs the professional discipline of the staff member.

Texas State Board of Examiners of Licensed Professional Counselors
100 W. 49th St.
Austin, TX 78756-3183
1-800-232-3162

Texas Commission on Alcohol and Drug Abuse (TCADA)
9001 North I 35, Suite 105
Austin, TX 78753-5233
1-800-832-9623

U.S. Department of Disability – Americans with Disabilities Act
950 Pennsylvania Ave, NW
Civil Rights Division Disability Rights Section – NYA
Washington, D.C. 20530
202-307-0663

Texas Medical Board
333 Guadalupe
Austin, TX 78701
(512) 305-7700

Texas Board of Nursing William P. Hobby Building
333 Guadalupe, Suite 3-460
Austin, TX 78701-3944
(512) 305-6838

Texas Board of Social Worker Examiners
1100 W. 49th St.
Austin, TX 78756-3183
1-800-232-3162

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